1. Return Eligibility
We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the following conditions:
- The request is made within 2 days of receiving the order.
- The item is unused, in its original packaging, and in the same condition as received.
- Certain items are non-returnable, including:
- Sale or promotional items.
- Items that have been worn, washed, or used.
2. Return Process
To initiate a return, follow these steps:
- Contact our customer service at info@luviswarstore.com with your order number and reason for return.
- If your return is approved, you will receive instructions on how and where to send your item.
- The item must be returned at your own expense, unless the return is due to an error on our part or a defective item.
- Once received, we will inspect the product and notify you of the approval or rejection of your refund.
3. Refund Policy
- If approved, refunds will be processed within 21 days using the original payment method.
- For credit card payments, it may take a few additional days for the refund to appear in your account.
- Shipping fees are non-refundable, except in cases of incorrect or defective items.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery by sending photos of the product and packaging to info@luviswarstore.com. Upon verification, we will offer either:
- A replacement at no additional cost.
- A full refund, including return shipping fees.
5. Exchanges
- Exchanges are only available for defective or damaged items.
- If you need to exchange an item for a different size or color, you must first return the original item and place a new order.
6. Contact Us
For any questions regarding returns or refunds, please reach out to us:
- Email: info@luviswarstore.com
- Phone: +41 79 266 84 45
