1. Orders
1. 1 Order Process
- Customers can place an order directly on our website by selecting products and adding them to their cart.
- Once the order is confirmed and payment is completed, a confirmation email with the order details will be sent.
- We reserve the right to refuse or cancel any order in case of a pricing error, stock issue, or suspected fraud.
1. 2 Order Modification or Cancellation
- A confirmed order cannot be modified or canceled.
1. 3 Product Availability
- Our stock is updated regularly. However, if a product is out of stock after your order has been confirmed, we will contact you to offer a refund or a replacement product.
2. Shipping & Delivery
2. 1 Delivery Timeframes
- Delivery times vary depending on the destination and the selected shipping method. In general, they are estimated to be between 1 and 15 business days.
- We are not responsible for delays caused by circumstances beyond our control (customs, strikes, weather conditions, etc.).
2. 2 Order Tracking
- A tracking number is provided once the order has been shipped, allowing real-time tracking of the delivery progress.
2. 3 Shipping Fees
- Shipping fees are calculated at checkout based on the weight, volume of the ordered items, and the destination.
3. Return & Refund Policy
3. 1 Right of Withdrawal
- You have 2 days after receiving your order to request a return or an exchange.
- To exercise this right, please contact our customer service at info@luviswarstore.com with your order number and the reason for the return.
3. 2 Return Conditions
- Products must be returned new, unused, and in their original packaging.
- The following items are not eligible for return:
- Discounted or promotional items.
- Products that have been opened and/or worn, even once.
3. 3 Return Procedure
- Once the return request is approved, the item must be sent back to the provided address, with return shipping costs covered by the customer, except in cases of an error on our part or a defective product.
3. 4 Refunds
- After receiving and inspecting the returned product, we will process the refund within 21 days using the original payment method.
- For credit card payments, the refund may take a few days to appear on your bank statement.
4. Defective or Damaged Products
- If you receive a defective or damaged product, please contact us within 48 hours of receipt, including photos of the product and packaging.
- After verification, we will offer a replacement or a full refund at no additional cost.
5. Contact
For any inquiries regarding orders and returns, please contact our customer service:
- Email: info@luviswarstore.com
- Phone: +41 79 266 84 45
