1. Return Eligibility

We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the following conditions:

The request is made within 2 days of receiving the order.
The item is unused, in its original packaging, and in the same condition as received.
Certain items are non-returnable, including:
- Sale or promotional items.
- Items that have been worn, washed, or used.

2. Return Process

To initiate a return, follow these steps:

Contact our customer service at info@luviswarstore.com with your order number and reason for return.
If your return is approved, you will receive instructions on how and where to send your item.
The item must be returned at your own expense, unless the return is due to an error on our part or a defective item.
Once received, we will inspect the product and notify you of the approval or rejection of your refund.

3. Refund Policy

If approved, refunds will be processed within 21 days using the original payment method.
For credit card payments, it may take a few additional days for the refund to appear in your account.
Shipping fees are non-refundable, except in cases of incorrect or defective items.

4. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery by sending photos of the product and packaging to info@luviswarstore.com. Upon verification, we will offer either:

A replacement at no additional cost.
A full refund, including return shipping fees.

5. Exchanges

Exchanges are only available for defective or damaged items.
If you need to exchange an item for a different size or color, you must first return the original item and place a new order.